Privacy policy | Hempico
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Privacy policy

Rules for sending and processing orders

We want you to receive a quality product as soon as possible.

Sending is made within 3 working days by the Russian Post courier service from the moment the funds are received.

ATTENTION! The Hempico online store is not responsible for the delay and disruption of the delivery time due to the fault of the Russian Post and other transport companies.

  • Buyers' rights are determined by the Civil Code of the Russian Federation and the Law of the Russian Federation "On Protection of Consumer Rights";
  • Online store Hempico operates in strict accordance with the legislation of the Russian Federation;

If for any reason you decide to refuse the purchased product, you can do this in accordance with the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992 No. 2300-1.

Cash

In case of cash payment, payment is made:

When picking up at the cashier of the store;

In confirmation of payment, we will issue you a receipt. Upon receipt of the goods, be sure to check the contents of the goods, the availability of the warranty card and the receipt.

Cashless payments

For legal entities only. Payment by bank transfer is carried out as follows - after placing an order, a store specialist will send you an invoice by e-mail, which you can pay from the current account of your organization.

You can pay for your order by credit card:

  • when picking up at any of the stores through the store terminal;
  • when paying for goods online on the site.

You can pay with bank cards of the following payment systems:

  • MIR;
  • VISA International;
  • Mastercard Worldwide.

Payment is made through PJSC "Sberbank".

To receive an order, you need a power of attorney from the paying organization, duly executed and an identity document.

Description of the online card payment process on the website

For payment (entering your card details) you will be redirected to the payment gateway of Sberbank. The connection with the payment gateway and the transfer of information is carried out in a secure mode using the SSL encryption protocol.

If your bank supports the technology of secure online payments Verified By Visa or MasterCard SecureCode, you may also need to enter a special password to make a payment. This site supports 256-bit encryption.

The confidentiality of the reported personal information is ensured by Sberbank PJSC. The entered information will not be provided to third parties, except as provided by the legislation of the Russian Federation.

Payments by bank cards are carried out in strict accordance with the requirements of the payment systems MIR, Visa Int. and MasterCard Europe Sprl.

Exchange or return of good quality goods

The buyer has the right to return or exchange goods of good quality for a similar one within 14 days from the date of receipt of the order or making a purchase in the online store, excluding the day of purchase, if the goods did not fit in shape, dimensions, style, color, size or configuration.

The return of a good quality product is possible if its presentation (packaging, seals, labels), consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product (sales or cash receipt) are preserved.

An identity document is also required to return the goods:

  • passport of a citizen of the Russian Federation;
  • military ID, temporary ID issued in lieu of military ID, or identity card (for persons who are doing military service);
  • temporary identity card of a citizen of the Russian Federation issued for the period of registration of a passport.

In the event of a return of a complex technical product of good quality with an established warranty period within a ten-day period, our store has the right to conduct an examination of the product in order to determine its quality and safety of consumer properties.

What products cannot be changed:

The list of non-food products of good quality that are not subject to return or exchange for a similar product of a different size, shape, dimension, style, color or configuration was approved by Decree of the Government of the Russian Federation No. 55 dated January 19, 1998, as amended by Resolution of the Government of the Russian Federation dated October 20, 1998 No. 1222, dated February 06, 2002 No. 81.

Company details

Full name СПСК «ХЕМП И КО»

Legal address 655154, Russia, Republic of Khakassia, Chernogorsk, Kosmonavtov prospect, 35, building 1, room 12

INN 1903028418

OGRN 1191901001907

KPP 190301001

Checking account 40703810423260000044

Bank BRANCH "NOVOSIBIRSKY" JSC "ALFA-BANK"

Corr. bank account 30101810600000000774

BIK bank 045004774

The chairman Savenkov Sergey Sergeevich